TOTP codes not working

TOTP Codes Not Working

If your 6-digit codes aren't being accepted, try these solutions.

Most Common Cause: Time Sync

TOTP codes are time-based. If your phone's clock is off by more than 30 seconds, codes will fail.

Fix time sync:

1. Open AffirmID
2. Go to Settings → Time Sync
3. Tap "Sync Now"
4. Try the code again

Or set automatic time:

iOS:

1. Settings → General → Date & Time
2. Enable "Set Automatically"

Android:

1. Settings → System → Date & time
2. Enable "Set time automatically"
3. Enable "Set time zone automatically"

Code Timing

Codes change every 30 seconds. If a code is about to expire:

1. Wait for the new code
2. Enter it immediately
3. Submit quickly

Wrong Account

Ensure you're using the code for the correct service:

1. Check the account name in AffirmID
2. Verify it matches the service you're logging into
3. Some services have multiple entries (e.g., personal vs work)

Re-Add the Account

If codes consistently fail:

1. Remove the account from AffirmID
2. In the service's settings, disable then re-enable 2FA
3. Scan the new QR code
4. Verify with the new code

Service-Specific Issues

Some services have known quirks:

Google:

• Use "Authenticator app" option, not "Google prompts"

Microsoft:

• Delete old authenticator entries if you've reset before

AWS:

• Virtual MFA must be deactivated before adding new

Still Not Working?

Check if the service:

• Has backup codes you can use
• Supports SMS as a fallback
• Has support contact for 2FA issues

As a last resort, contact the service's support with proof of identity to reset 2FA.