Not receiving push notifications

Push Notifications Not Working

If you're not receiving push notifications, follow these troubleshooting steps.

Quick Checks

1. Is your phone connected to the internet?

   • Try opening a webpage
   • Switch between WiFi and cellular

2. Is Do Not Disturb off?

   • Check your device settings
   • AffirmID can override DND if enabled

3. Are notifications enabled for AffirmID?

   • Go to device Settings → AffirmID → Notifications

iOS Troubleshooting

Check notification settings:

1. Settings → Notifications → AffirmID
2. Ensure "Allow Notifications" is ON
3. Enable Banners, Sounds, Badges
4. Enable "Critical Alerts" if available

Reset notifications:

1. Settings → Notifications → AffirmID
2. Toggle "Allow Notifications" OFF
3. Wait 10 seconds
4. Toggle back ON
5. Open AffirmID and test

Background App Refresh:

1. Settings → General → Background App Refresh
2. Ensure AffirmID is enabled

Android Troubleshooting

Check notification settings:

1. Settings → Apps → AffirmID → Notifications
2. Ensure notifications are ON
3. Check all categories are enabled

Battery optimization:

1. Settings → Battery → AffirmID
2. Select "Don't optimize" or "Unrestricted"

Check notification channel:

1. Settings → Apps → AffirmID → Notifications
2. Enable "Authentication Requests" channel

In-App Checks

1. Open AffirmID
2. Go to Settings → Notifications
3. Tap "Test Notification"
4. You should receive a test push

Refresh Push Token

1. Go to Settings → About
2. Tap "Refresh Push Token"
3. Wait for confirmation
4. Test again

Still Not Working?

If notifications still aren't working:

1. Uninstall AffirmID
2. Restart your device
3. Reinstall from app store
4. Sign in again

Alternative: Use TOTP codes as a backup until resolved.

Contact support if issues persist.