Account Recovery
Multiple options exist to regain access to your account.
Recovery Methods
1. Backup Codes (Fastest)
- Use one of your pre-generated codes
- Each code works once
- Learn about backup codes
2. Second Device (If linked)
- Sign in on your other device
- Approve from there
- Set up multiple devices
3. Email Recovery
- Receive a recovery link via email
- Verify your identity
- Regain access
4. Support Recovery (Last resort)
- Contact our support team
- Verify identity with documentation
- Manual account recovery
Email Recovery Steps
- Go to the AffirmID login page
- Click "Forgot Password" or "Can't sign in?"
- Enter your email address
- Check your email (including spam)
- Click the recovery link
- Complete identity verification
- Set a new password
Identity Verification for Support
If you need support recovery, prepare:
- Photo ID (driver's license, passport)
- Proof of email access
- Previous account activity details
- Any backup information you have
Recovery Timeline
| Method | Time |
|---|---|
| Backup code | Instant |
| Second device | Instant |
| Email recovery | 5-10 minutes |
| Support recovery | 24-48 hours |
After Recovery
Once you regain access:
- ✓ Change your password immediately
- ✓ Review connected devices
- ✓ Remove unrecognized devices
- ✓ Generate new backup codes
- ✓ Check recent activity for suspicious actions
- ✓ Set up an additional recovery device
Preventing Lockouts
To avoid future lockouts:
- Keep backup codes in a safe place
- Link multiple devices
- Keep your email address current
- Enable multiple recovery options
- Use a password manager
Can't Recover?
If all recovery options fail and you can't verify your identity:
- You may need to create a new account
- Contact each service to reset their 2FA
- Start fresh with better backup practices
Contact Support for assistance.